Feedback

We’re grateful to have had the opportunity to transform our customer’s kitchens and bathrooms into amazing spaces they are able to enjoy everyday.

The following is a sample of the feedback we’ve received.

We highly recommend you, Rob, Paul and Lee at Lucas Suburban Remodeling to anyone who wants a superior job done. You are professional in every aspect of the job, work together as a team, started and finished on time, and are a pleasure to deal with. You went out of your way to make us happy and satisfied and did so with a smile. We can’t say enough good things about Lucas Suburban Remodeling and anyone who hires you will be making the best decision for their remodeling work.

Jim and Ann Hafner

We were impressed with the promptness with which the job was started and completed, all according to schedule. The attention to details was something that we appreciated. This was evident in the way the old cabinets and countertops were removed allowing for resale of the entire unit.

We also appreciated the care that you took to limit the disruption to the rest of the house. Your professionalism was very evident from our first meeting and continued until the job was completed. We would not hesitate to recommend you and your company to others in the future.

Sharon

We have recently completed a kitchen remodel and would like to take this opportunity to thank Dean and Rob Lucas for the exceptional job of installing our new kitchen, and the wonderful working relationship during the project. We are considering a bathroom remodel in the future and we research everything to that last detail. Our research is done. We intend to use Lucas and Son for the bathroom.

Dean and Rob have the skills to address the demolition, drywall, electrical, plumbing, tiling, carpentry and flooring. They don’t subcontract any ot this.

Dean and Rob completed the job in 6 working days (8 counting the weekend) and created almost no dust in their work. They took the time to explain everything.

Bob and Dean Lucas worked with us through the entire process of enlarging our kitchen, from our initial ideas to the final step. They offered suggestions that were very helpful to novices (us) in this field, but were very aware of our ideas and willing to cooperate and work together as a team. We were especially concerned about keeping the unique appearance of our 150 year old home. They were extremely creative incoming up with solutions which complimented our home and we are very pleased with the results.

What remains in our minds the most, however, is the professional manner in which these folks operate. Suburban Remodeling takes pride in their work and use top quality materials. Each day, the entire area was picked up and swept clean. Special care was given to protect areas outside and inside which were in close proximity to the work area.

Thank you very much for your hard work and making sure that we were happy with the end product. We’ve never worked with anyone like you. You were there when you said you would be and you never left to go work on another job. You stand by your work which doesn’t happen very often in this day and age. We all were very impressed with the quality of your work and you know you had so many observers come and go thru this house.

Now on the lighter, we never had as much fun with a contractor as we did with you. The kids miss you already. We are looking forward to working with you again this summer. We can’t wait to see what you can do with the next room.

Don and Marlene

…We are the envy of all our friends who have gone through their ordeals of renovations when we tell them about your workmanship and the manner in which you completed our project – in only 6 days. That you would.. Be a constant presence until finished speaks to your dedication and integrity. When we asked for some last minute additions or changes, you were more than willing to accommodate us. As you said, “We want you to be satisfied”.

…Each night, the house was left in usable condition- lights and a sink to use, tools out of the way.

All in all, our experience with you could not have been better! You have set the standard for remodeling at a level few, if any others, can achieve. Thank you so much.

Appreciatively,

Gene and Barb

After talking with Rob (Lucas), we knew we made the correct choice for contractors; he was professional, personable, efficient, and answered all the questions we asked regarding the job. We highly recommend Suburban Remodeling. We have been extremely satisfied with their work and appreciate their politeness, professionalism, and efficiency.

Bob and Brenda Whitehead

To the Suburban Remodeling Crew: “Dad” Lucas, Rob, Dean, Dave and Paul.

We cannot thank you enough for the “Ugly Duckling” reformation you performed on our kitchen in March – WOW! We love the results!

You were all very professional and fun to work with. It was great to see a group of guys who seemed to really enjoy working together. From the planning stages (thanks to Frank Vella also) to the finished project. We are extremely pleased.

We constantly receive compliments on our new kitchen – They can’t believe the change. Thus, we sing your praises and highly recommend your company!

Guys, you did a fantastic job and as Dave put it, “This Kitchen is sweet!”
Thanks again for all your hard work.

Mark and Mary

As the homeowner, I knew I could always reach you. No question was too big or too small. I never felt pressured by you in any way. I knew that you were open to hearing my ideas and my concerns. When it actually came time to do the work, there were no surprises because of the excellent communications we had all along.

I am so impressed by your work ethic, the commitment of every member of your family and your demeanor in every contact we’ve had over the last few months. You know that I loved working with you and that I wouldn’t hesitate to work with you again. I have recommended you to all of my family and friends…

Thank you for a beautiful job. Thank you for making it comfortable every step of the way and thank you for your honesty and concern.

The Suburban Remodeling recently remodeled our main bathroom. They gave us a fair estimate and did a great job. What really impressed us the most was their communication with us while the job was being done. Also, they were hear when they told us they would be. They were very dependable and we were pleased with the work done.

Scott and Lisa

Congratulations on a job well done! We are so pleased with our new kitchen and with the quality workmanship. The job was done in less time than anticipated and with such professionalism. You were willing to accommodate us when we added some “extras” and appreciated your advice when questions arose. You were prompt each day with a smile on your face and cleaned up each night after your job was completed again with a smile on your face.

We highly recommend your company not only for your workmanship but for your character and deep commitment to your work. We will be calling you in the future for any further restorations to our home.

We are writing to thank you for the work you did for us this past spring. We are so very pleased with the two jobs your company did for us. We have taken every opportunity to recommend Suburban Remodeling to anyone who is considering having work done in his or her home. We believe there is simply no need to consider anyone else.

You completely gutted our kitchen, yet had everything completed in only one week’s time – just as you had projected. We felt so comfortable having your work crew in our home, and didn’t feel the need to stay home ourselves to “supervise”. Our family actually enjoyed the time you were here!

We are pleased to tell you that you will be our only call the next time we have some work that needs to be completed in our home.

… wanted to formally let you know how pleased we are with the entire remodeling process from Rob’s initial visit to the final sweep up at the end. If any of your future clients would like to see what you did for us, feel free to bring them by! We’re totally pleased with the final product and the way you made it happen!

It has been nearly a year since you remodeled our kitchen and the pride and satisfaction we felt at the end of the process is still there. We constantly get praise on the new look and on the quality of the workmanship you brought to the project. Although I’m sure this was nowhere near the largest job you’ve done, we always got the impression it was as important to you as it was to us.

Everyone has heard horror stories on remodeling gone wrong, but all I can say is that working with you was great. Every job has surprises, but you handled them professionally and fairly. The job went smoothly and per the schedule you committed to. What else can anyone ask for?

Thanks!

Ernie and Marge

The attached photocopies of our kitchen, before and after, demonstrate the beautiful job you guys did. We are so very pleased and enjoy the compliments that our friends regularly give us. The photocopies, however, do not show the major unexpected difficulties that you encountered and yet, you still completed the job on time and for the agreed to amount. Remember, this is the second major project that you did for us. The first also included a kitchen, back in 1988. We were very pleased with that job and as a result, were totally confident that this job would be equally as satisfying. We were totally correct! You did it again.

We have enjoyed interacting with you and whenever we need another remodeling project. There is no other number that we would call but the Suburban Remodeling.

From the first time we met Bob and Dean at the Dome Center Home Show, to the day our project was completed, the entire Suburban Remodeling team presented a professional, friendly manner and left us with a room we’ll be proud of for years to come.

We especially appreciated the measures you took to keep our carpeting and furniture sale and the terrific clean-up you did at the end of each workday. One of the “special touches” we really want to mention is Bob’s extra effort to find the perfect match of bathtub fixtures to complement the faucet and shower head we had purchased.

I can’t wait until we can get you back here to remodel our kitchen!

We had two and a half baths completely remodeled. Essentially, a gut job requiring new floors, tile, fixtures, electric and plumbing. As you might imagine, this was once whopping job complete with dumpster in the driveway.

We are completely and totally satisfied with the lovely high quality work. From start to finish, we were treated well, involved in a timely fashion in decisions, and treated with respect and consideration. We never had more than three people on the job at any time. Work was done diligently and consistently from 8:30 am until 5:30 pm.

These folks are high quality professionals and I highly recommend them for their talent and experience.

Over about the last 10 years, the Lucas team has done seven different jobs on our house. In executing all the above, we found that they begin the job when they say are pleasant to work with, are trustworthy without question (worked alone while we were at work), and complete the job when they estimate. The quality of the work is just great. They work hard and seem to really enjoy what they do; my retired neighbor, who was home during the day while they did our porch, remarked, “Boy, those guys really work hard!” He subsequently had them do their kitchen.

They are an excellent choice for a remodeling contractor.

Chris

Fairport